Outreach support is an initiative-taking and community-based approach to helping and supporting individuals who need care but are unable or reluctant to access traditional care settings. It is a person-centred approach that emphasises collaboration, empowerment, and a holistic understanding of individuals' needs. It is a means of reaching out to people in their environment, such as their homes or local communities, to provide them with the necessary support, guidance, and services to improve their overall well-being. 

The primary goal of outreach support is to bridge the gap between individuals who require care and the available care services. We aim to identify and engage individuals who are isolated, vulnerable, or facing specific challenges that hinder their access to healthcare, social services, or other essential resources thereby improving the overall well-being and quality of life of individuals by extending care beyond institutional settings and proactively engaging with those who may face barriers to accessing services. 

This approach is particularly beneficial for marginalised populations, such as the elderly, individuals with disabilities, mental health issues, or substance abuse problems, as well as those living in remote or underserved areas. 

The key tenets and activities involved in outreach support in care services are as follows:

• Assessment and Identification: Our staff conduct assessments to identify individuals who require care services. We collaborate with community organisations, local authorities, healthcare providers, and other relevant stakeholders to gather information and referrals.
  
  
• Relationship Building: We establish rapport and build relationships with the individuals we are reaching out to. This involves active listening, empathy, and understanding to gain trust and facilitate open communication.
  
  
• Information and Education: We provide information and education on available care services, resources, and support networks. Our staff help individuals understand their options and empower them to make informed decisions about their care.
  
  
• Advocacy and Support: Our staff function as advocates for individuals, helping them navigate the complexities of the healthcare and social service systems. We provide guidance, facilitate access to services, and help address any barriers or challenges individuals may encounter.
  
  
• Coordination and Referrals: We collaborate with various service providers, both within the care system and the broader community, to ensure a comprehensive and coordinated approach. Our staff make referrals to appropriate services based on the individual's needs, linking them to healthcare providers, mental health professionals, social workers, support groups, or other relevant resources.
  
  
• Health Promotion and Prevention: We promote healthy behaviours, preventive care, and wellness activities. This involves conducting health screenings, providing health education, organising workshops or events, and encouraging individuals to adopt healthy lifestyles.
  
  
• Crisis Intervention: Our staff manage crises and provides immediate support to individuals facing emergencies, such as mental health crises, substance abuse issues, or homelessness. We collaborate with emergency services and support individuals in accessing timely and appropriate care.
  
  
• Follow-up and Monitoring: We maintain regular contact with individuals we support, ensuring continuity of care and monitoring their progress. Our staff offer ongoing assistance, reassessment, and adjustment of care plans as needed.

Service User Groups

Please review our Service User Group offerings by clicking on the links below:           

• Long Term Support Care
• Disabilities Care (Learning and Physical)
• Mental Health Disorders/Conditions Care
• End of Life Care
• Outreach Support Care
• Sit-in Care
• Fast-Track Care
• Sensory Impairments Care
• Personal Care