Complex Needs Care is the specialised support and help we provide to individuals who have multiple and often interconnected physical, cognitive, emotional, or behavioural challenges. These individuals need comprehensive and personalised care due to the complexity of their needs. Complex needs would arise from various conditions, such as developmental disabilities, mental health disorders, neurological disorders, chronic illnesses, or acquired brain injuries. 

In the context of our care services, complex needs care involves a multidisciplinary approach that encompasses medical, psychological, social, and functional aspects to address the unique requirements of individuals. 

Here are key elements of our complex needs care:

• Comprehensive Assessment: Our care team conducts a thorough assessment of the individual's physical, cognitive, and emotional capabilities, as well as their support network, to develop a holistic understanding of their needs. This assessment helps identify areas where assistance and intervention are required. 
  
  
• Person-Centred Care Planning: Based on the assessment, an individualised care plan is developed that considers the person's preferences, strengths, and goals. The plan is designed to promote independence, enhance quality of life, and address specific challenges, considering the individual's unique circumstances.
  
  
• Coordination and Collaboration: Our Complex Needs Care involves a team of healthcare professionals, including doctors, nurses, therapists, social workers, psychologists, and support staff. These professionals collaborate closely to provide integrated care and ensure all aspects of the individual's needs are addressed. Regular communication and coordination are vital to achieving the best outcomes.
  
  
• Specialised Medical Care: Individuals with complex needs may have multiple medical conditions or require ongoing medical interventions. Our care services would include regular medical evaluations, medication management, specialised treatments, and access to appropriate medical specialists. Close monitoring of health status and proactive intervention are essential to maintain overall well-being.
  
  
• Personal Assistance: Many individuals with complex needs require assistance with activities of daily living (ADLs) such as bathing, dressing, feeding, and mobility. So, we would provide trained staff who would provide personal care while respecting the individual's dignity, privacy, and autonomy.
  
  
• Behavioural and Emotional Support: Complex needs involve emotional and behavioural challenges. Our care services would include access to mental health professionals who would provide counselling, therapy, and behavioural interventions. Strategies for managing challenging behaviours and promoting emotional well-being are crucial components of our care. 
  
  
• Rehabilitation and Therapy: Depending on the specific needs of the individual, complex needs care may involve various therapies, such as physical therapy, occupational therapy, speech therapy, or specialized interventions like sensory integration therapy. These therapies aim to improve functional abilities, enhance mobility, and communication skills, and maximise independence.
  
  
• Social and Recreational Activities: Social engagement and recreational activities play a vital role in the well-being and quality of life of individuals with complex needs. Our care services would provide opportunities for social interaction, community integration, and participation in meaningful activities tailored to the individual's interests and abilities.
  
  
• Family and Caregiver Support: Caring for individuals with complex needs would be demanding for families and primary caregivers. Such being the case, we would offer support, education, and respite care to family members to prevent primary carer burnout and ensure they have the necessary resources and skills to provide ongoing care.
  
  
• Transition Planning: Our Complex Needs Care would also address the transitions that individuals may go through, such as moving from one care setting to another or transitioning from paediatric to adult care. Transition planning involves our careful coordination to ensure continuity of care, support the individual's autonomy, and address potential challenges during these periods. 
  
  

Overall, Complex Needs Care is a comprehensive, interdisciplinary approach that aims to meet the diverse and interconnected needs of individuals with complex conditions. This requires a collaborative effort from healthcare professionals, support staff, and families to provide individualized care, promote independence, and enhance the overall well-being and quality of life for those with complex needs. 

Service User Groups

Please review our Service User Group offerings by clicking on the links below:           

• Long Term Support Care
• Disabilities Care (Learning and Physical)
• Mental Health Disorders/Conditions Care
• End of Life Care
• Outreach Support Care
• Sit-in Care
• Fast-Track Care
• Sensory Impairments Care
• Personal Care